Terms of Use

These Terms of Use govern your access to and use of our online gaming platform, including all games, services, and features provided through our website and mobile applications. By accessing our platform, you acknowledge that you have read, understood, and agree to be bound by these terms and all applicable UK laws and regulations. Last updated: January 27, 2026.

Platform Access and Eligibility

Access to our gaming platform is strictly regulated and limited to individuals who meet specific eligibility criteria established under UK gambling legislation. Users must comply with all verification requirements and maintain accurate account information throughout their engagement with our services.

  1. You must be at least 18 years of age and legally capable of entering into binding agreements under UK law
  2. You must be a resident of the United Kingdom with valid documentation proving your identity and address
  3. You must not be self-excluded from gambling activities through GAMSTOP or any other recognised exclusion programme
  4. You must not be employed by or have financial interests in any gambling operator licensed in the UK
  5. You must provide accurate, complete, and current information during registration and account verification processes
  6. You must not have previously been banned or suspended from our platform for violations of these terms
  7. You must not be subject to any legal restrictions that would prohibit participation in online gambling activities

We reserve the right to request additional documentation at any time to verify your eligibility and compliance with these requirements. Failure to provide requested information within seven business days may result in account suspension or closure.

Account Management and Security

Your account represents your personal gateway to our gaming platform and must be maintained with the highest level of security and accuracy. Account holders bear full responsibility for all activities conducted through their registered accounts, including financial transactions and gaming activities.

Account registration requires submission of personal information including full legal name, date of birth, residential address, telephone number, and valid email address. This information must remain current and accurate throughout your association with our platform. Any changes to your personal circumstances must be reported immediately through our customer support channels.

  1. Maintain strict confidentiality of your login credentials and never share account access with third parties
  2. Use secure internet connections when accessing your account, particularly when conducting financial transactions
  3. Monitor your account activity regularly and report any suspicious or unauthorised transactions immediately
  4. Ensure your registered email address remains active and accessible for important communications
  5. Complete identity verification procedures within 72 hours of initial deposit or as requested by our security team
  6. Notify us immediately of any suspected security breach or unauthorised access to your account
  7. Log out of your account when using shared or public devices to prevent unauthorised access

Multiple accounts are strictly prohibited. Detection of duplicate accounts will result in closure of all associated accounts and forfeiture of any funds or bonuses contained therein, except where required by law to return deposits.

Gaming Rules and Fair Play

Our gaming environment operates under strict principles of fairness, transparency, and responsible gambling practices. All games utilise certified random number generators and undergo regular testing by independent auditing bodies to ensure compliance with UK Gambling Commission standards.

Game outcomes are determined entirely by chance or skill as appropriate to each game type. We do not manipulate game results, nor do we provide any individuals with advance knowledge of outcomes. All published return-to-player percentages reflect long-term statistical expectations and do not guarantee individual session results.

Game CategoryMinimum StakeMaximum StakeRTP Range
Slot Games£0.10£100.0092% – 98%
Table Games£1.00£500.0094% – 99.5%
Live Casino£1.00£1,000.0096% – 99%
Jackpot Games£0.20£50.0090% – 96%

Prohibited gaming activities include but are not limited to collusion with other players, exploitation of software errors or glitches, use of automated playing software or systems, and any form of fraudulent or deceptive behaviour. Violation of fair play principles may result in immediate account suspension and forfeiture of winnings.

Financial Transactions and Banking

All financial transactions processed through our platform comply with UK anti-money laundering regulations and are subject to comprehensive monitoring and reporting requirements. We maintain segregated client accounts to ensure player funds remain separate from operational capital at all times.

Deposits are credited to your account immediately upon successful processing, subject to standard banking verification procedures. Withdrawal requests undergo security verification and are typically processed within three to five business days, depending on your chosen payment method and account verification status.

  1. All deposits must originate from payment methods registered in your name and verified through our security procedures
  2. Minimum deposit amounts vary by payment method but generally range from £10 to £20 per transaction
  3. Maximum daily deposit limits are set at £1,000 unless modified through responsible gambling controls
  4. Withdrawal requests must be made to the same payment method used for your most recent deposit where technically possible
  5. Identity verification must be completed before processing your first withdrawal or upon request by our security team
  6. Source of funds documentation may be required for large transactions or cumulative deposits exceeding £2,000
  7. Currency exchange fees may apply for transactions not conducted in British pounds sterling

Transaction fees are clearly disclosed before completion of any financial operation. We reserve the right to charge administrative fees for excessive withdrawal requests or dormant account maintenance as outlined in our fee schedule.

Bonuses and Promotional Offers

Promotional bonuses and special offers are provided at our discretion and remain subject to specific terms and conditions that vary according to the nature and value of each promotion. Bonus funds are distinct from real money deposits and carry wagering requirements that must be fulfilled before conversion to withdrawable cash.

Wagering requirements typically range from 20 times to 50 times the bonus amount, depending on the specific promotion and applicable terms. Certain games contribute different percentages toward wagering requirement completion, with slot games generally contributing 100% while table games may contribute reduced percentages or be excluded entirely.

  1. Only one welcome bonus per household, device, or IP address is permitted under any circumstances
  2. Bonus funds must be used within 30 days of activation or they will expire and be removed from your account
  3. Maximum bet limits apply when playing with bonus funds, typically restricted to £5 per spin or hand
  4. Wagering requirements must be completed using bonus funds before any withdrawal requests can be processed
  5. Violation of bonus terms may result in forfeiture of bonus funds and associated winnings
  6. Free spins winnings are subject to separate wagering requirements as specified in promotional terms
  7. Bonus eligibility may be restricted based on deposit methods, with certain payment types excluded from promotions

We reserve the right to modify or terminate promotional offers without prior notice. Active bonuses may be cancelled if account activity suggests abuse or violation of promotional terms and conditions.

Responsible Gambling and Player Protection

We are committed to promoting responsible gambling practices and providing comprehensive tools to help players maintain control over their gaming activities. Our platform incorporates multiple safeguards designed to identify and prevent problem gambling behaviours while supporting those who may need assistance.

Responsible gambling tools are available through your account settings and include deposit limits, loss limits, session time limits, and cooling-off periods. These controls take effect immediately upon activation and cannot be increased or removed instantly, providing a protection buffer for impulsive decisions.

  1. Set realistic budgets for gambling activities and never exceed your predetermined limits
  2. Use session time reminders to maintain awareness of time spent gambling online
  3. Take regular breaks from gambling activities to maintain perspective and control
  4. Never gamble under the influence of alcohol or drugs that may impair your judgment
  5. Do not chase losses by increasing bet sizes or extending gaming sessions beyond planned limits
  6. Seek immediate help if gambling begins to negatively impact your financial situation or relationships
  7. Utilise self-exclusion options if you feel unable to maintain control over your gambling behaviour

Professional support is available through organisations such as GamCare, Gamblers Anonymous, and the National Problem Gambling Clinic. We provide direct links to these resources and encourage anyone experiencing gambling-related concerns to seek appropriate assistance without delay.

Legal Compliance and Dispute Resolution

These Terms of Use are governed by the laws of England and Wales, with all disputes subject to the exclusive jurisdiction of UK courts. Our operations are conducted under licence from the UK Gambling Commission, ensuring compliance with all applicable regulations and consumer protection standards.

Any disputes arising from your use of our platform should first be addressed through our internal customer complaints procedure. Our customer service team is available to resolve issues promptly and fairly, with most concerns addressed within 48 hours of initial contact.

  1. Submit complaints through official customer service channels with detailed information about your concern
  2. Allow up to seven business days for comprehensive investigation and response to complex issues
  3. Escalate unresolved complaints to our senior management team through designated escalation procedures
  4. Contact the UK Gambling Commission if internal resolution procedures fail to address your concerns satisfactorily
  5. Consider alternative dispute resolution services such as IBAS for gambling-related complaints
  6. Maintain accurate records of all communications and transactions related to your complaint
  7. Comply with reasonable requests for additional information or documentation during complaint investigation

We reserve the right to amend these Terms of Use at any time, with material changes communicated through email notification and prominent website placement. Continued use of our platform following notification of changes constitutes acceptance of modified terms. Users who disagree with amendments may close their accounts and withdraw remaining funds subject to standard verification procedures.

These terms represent the complete agreement between parties and supersede all previous agreements or representations. If any provision is deemed invalid or unenforceable, the remaining terms continue in full force and effect.